What is the main new feature in BIZTEL version 3.13.20?

The main new feature is the optional 'Emotion Analysis Integration,' which converts call recording files into emotion data for analysis and visualization.

How does this new feature help call centers?

It helps address 'customer harassment' (kasuhara) and supports operators by visualizing their psychological state and customer satisfaction, enabling better on-site support and improving service quality.

What external service can BIZTEL's new feature integrate with?

It can integrate with emotion analysis data services like 'Kanjou Karte' provided by SKY Perfect Customer Relations, Inc.

Who is the provider of the BIZTEL system?

The BIZTEL system is provided by Link Inc., a Japanese company that also offers hosting and security services.

What is BIZTEL's market position in Japan?

BIZTEL has held the number one market share for cloud-based call center systems in Japan for nine consecutive years, according to Deloitte Tohmatsu Mick Economic Research Institute.

AI News NQ Analysis

BIZTEL 推出新版本 3.13.20，搭載「情緒分析整合」功能，可與情緒數據應用服務進行串接

NQ 評分 70/100

AI 摘要（NQ 加工版）

日本市佔率第一的雲端客服中心系統 BIZTEL 發布了 3.13.20 新版本，其特色是新的「情緒分析整合」選項。此功能可將通話錄音中的客服人員與顧客情緒進行視覺化，以提升服務品質並應對顧客騷擾問題。

AI 分析

常見問題

Q: What is the main new feature in BIZTEL version 3.13.20?: A: The main new feature is the optional 'Emotion Analysis Integration,' which converts call recording files into emotion data for analysis and visualization.
Q: How does this new feature help call centers?: A: It helps address 'customer harassment' (kasuhara) and supports operators by visualizing their psychological state and customer satisfaction, enabling better on-site support and improving service quality.
Q: What external service can BIZTEL's new feature integrate with?: A: It can integrate with emotion analysis data services like 'Kanjou Karte' provided by SKY Perfect Customer Relations, Inc.
Q: Who is the provider of the BIZTEL system?: A: The BIZTEL system is provided by Link Inc., a Japanese company that also offers hosting and security services.
Q: What is BIZTEL's market position in Japan?: A: BIZTEL has held the number one market share for cloud-based call center systems in Japan for nine consecutive years, according to Deloitte Tohmatsu Mick Economic Research Institute.