What is the main finding of the 2026 Harassment and Compliance Awareness Survey?

The survey found that a significant portion of employees (1 in 4) are completely unaware of their company's regulations, and that while compliance measures may appear to be in place, they are often superficial ('formalized'). It also highlights the rise of customer harassment and a lack of trust in the effectiveness of existing countermeasures.

Who conducted this survey and on how many people?

The survey was conducted by Asmarq Co., Ltd. on 10,000 working individuals nationwide.

What is 'Customer Harassment (Kasu-hara)'?

Customer Harassment refers to abusive or harassing behavior directed at employees by customers. The survey indicates it's a growing concern, with a 10% victimization rate reported.

Why do employees not take action when they experience harassment?

A primary reason cited, particularly for power harassment and customer harassment, is the belief that 'it's useless/won't be resolved.' This suggests a lack of confidence in the company's ability or willingness to address such issues effectively.

What does the 'reversal phenomenon' refer to in the survey results?

The 'reversal phenomenon' describes a situation where compliance evaluation scores improve, possibly due to implemented measures, but the actual awareness and understanding scores among employees decline, indicating that the measures are not effectively fostering a culture of compliance.

What is the significance of 35% of employees feeling that 'bad information from the front lines is not reaching upper management'?

This indicates poor internal communication and a lack of transparency. When front-line issues are not communicated effectively to leadership, it can lead to unresolved problems, a breakdown in trust, and create fertile ground for compliance violations and harassment.

Where can I download the full survey results?

The survey results can be downloaded from the provided link: https://humap.asmarq.co.jp/whitepaper/checkbenchmark2026/

When was the survey conducted?

The survey was conducted from Thursday, January 22, 2026, to Wednesday, January 28, 2026.

What is 'Humap' and 'CHeck'?

Humap is an employee empowerment service offered by Asmarq. CHeck is a corporate compliance and harassment countermeasure package for which this survey provides benchmark data.

What are the implications of customer harassment being almost as prevalent as power harassment?

It suggests that companies need to extend their protective measures and training not only to internal workplace dynamics (like power harassment) but also to external interactions with customers. The finding that employees feel unsupported against customer harassment is a critical area for improvement.

AI News NQ Analysis

【重要】1/4員工「完全不了解公司規定」！萬人數據揭示2026年最新職場霸凌與合規意識調查

NQ 評分 50/100

AI 摘要（NQ 加工版）

Asmarq 公布針對萬人規模的職場霸凌與合規意識調查結果。

尚無 AI 分析資料。

常見問題

Q: What is the main finding of the 2026 Harassment and Compliance Awareness Survey?: A: The survey found that a significant portion of employees (1 in 4) are completely unaware of their company's regulations, and that while compliance measures may appear to be in place, they are often superficial ('formalized'). It also highlights the rise of customer harassment and a lack of trust in the effectiveness of existing countermeasures.
Q: Who conducted this survey and on how many people?: A: The survey was conducted by Asmarq Co., Ltd. on 10,000 working individuals nationwide.
Q: What is 'Customer Harassment (Kasu-hara)'?: A: Customer Harassment refers to abusive or harassing behavior directed at employees by customers. The survey indicates it's a growing concern, with a 10% victimization rate reported.
Q: Why do employees not take action when they experience harassment?: A: A primary reason cited, particularly for power harassment and customer harassment, is the belief that 'it's useless/won't be resolved.' This suggests a lack of confidence in the company's ability or willingness to address such issues effectively.
Q: What does the 'reversal phenomenon' refer to in the survey results?: A: The 'reversal phenomenon' describes a situation where compliance evaluation scores improve, possibly due to implemented measures, but the actual awareness and understanding scores among employees decline, indicating that the measures are not effectively fostering a culture of compliance.
Q: What is the significance of 35% of employees feeling that 'bad information from the front lines is not reaching upper management'?: A: This indicates poor internal communication and a lack of transparency. When front-line issues are not communicated effectively to leadership, it can lead to unresolved problems, a breakdown in trust, and create fertile ground for compliance violations and harassment.
Q: Where can I download the full survey results?: A: The survey results can be downloaded from the provided link: https://humap.asmarq.co.jp/whitepaper/checkbenchmark2026/
Q: When was the survey conducted?: A: The survey was conducted from Thursday, January 22, 2026, to Wednesday, January 28, 2026.
Q: What is 'Humap' and 'CHeck'?: A: Humap is an employee empowerment service offered by Asmarq. CHeck is a corporate compliance and harassment countermeasure package for which this survey provides benchmark data.
Q: What are the implications of customer harassment being almost as prevalent as power harassment?: A: It suggests that companies need to extend their protective measures and training not only to internal workplace dynamics (like power harassment) but also to external interactions with customers. The finding that employees feel unsupported against customer harassment is a critical area for improvement.