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Toridoll HD 为「Hapi-Kani Dashboard」添加两项新功能,以可视化员工的「心灵幸福感」与顾客的「感动体验」

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常見問題

Q: What is the 'Hapi-Kani Dashboard'?
A: The 'Hapi-Kani Dashboard' is a system used by Marugame Seimen, operated by Toridoll HD, to visualize and analyze employee happiness and customer satisfaction. It aims to improve both employee well-being and customer experiences.
Q: What are the two new features being added to the dashboard?
A: The two new features are the 'Repeat Dashboard,' which visualizes customer attributes and visit frequency, and the 'Team Dashboard,' which allows store managers to understand the mental state of individual employees.
Q: When will these new features be introduced?
A: The new features, the 'Repeat Dashboard' and the 'Team Dashboard,' are scheduled to be introduced starting March 2026.
Q: How does the 'Team Dashboard' work?
A: The 'Team Dashboard' uses data from employee 'Happiness Score Interviews' to visualize individual mental states based on metrics like 'Pride,' 'Sense of Security,' 'Sense of Connection,' and 'Sense of Contribution.' An AI agent provides summaries and suggests communication actions for managers.
Q: What kind of customer information will the 'Repeat Dashboard' provide?
A: The 'Repeat Dashboard' will use data from the Marugame Seimen app and receipts to show customer attributes and visit frequency, helping stores understand if they cater more to new or regular customers and track changes in visit patterns.
Q: What is 'Mental Capital Management'?
A: 'Mental Capital Management' is a management philosophy driven by Toridoll HD that focuses on the mental well-being and happiness of employees as a key driver for providing moving food experiences to customers worldwide.