What is 'Rakuraku Auto-Response'?

'Rakuraku Auto-Response' is an inquiry auto-response system provided by Raks Co., Ltd., designed to automate and streamline the handling of customer inquiries.

Which department at H.I.S. implemented this system?

The BTM (Business Travel Management) department at H.I.S., which handles business trip arrangements and management, implemented the system.

What were the main challenges faced by H.I.S. before implementing the system?

H.I.S. faced challenges in manually managing thousands of daily emails, ensuring accurate progress tracking, maintaining consistent response quality, and visualizing team workload.

What were the key benefits of implementing 'Rakuraku Auto-Response' for H.I.S.?

The key benefits include suppression of missed responses, standardization of response quality, better resource management through workload visualization, and smoother handover of tasks.

Why did H.I.S. choose 'Rakuraku Auto-Response' over other systems?

The deciding factor was the intuitive operability, which was highly rated by all on-site staff. The system's long-standing No. 1 market share in email processing also contributed to their trust.

AI News NQ Analysis

【导入事例公开】H.I.S. 通过「楽楽自动応対」将每日数千件的咨询处理机制化

尚無 AI 分析資料。

常見問題

Q: What is 'Rakuraku Auto-Response'?: A: 'Rakuraku Auto-Response' is an inquiry auto-response system provided by Raks Co., Ltd., designed to automate and streamline the handling of customer inquiries.
Q: Which department at H.I.S. implemented this system?: A: The BTM (Business Travel Management) department at H.I.S., which handles business trip arrangements and management, implemented the system.
Q: What were the main challenges faced by H.I.S. before implementing the system?: A: H.I.S. faced challenges in manually managing thousands of daily emails, ensuring accurate progress tracking, maintaining consistent response quality, and visualizing team workload.
Q: What were the key benefits of implementing 'Rakuraku Auto-Response' for H.I.S.?: A: The key benefits include suppression of missed responses, standardization of response quality, better resource management through workload visualization, and smoother handover of tasks.
Q: Why did H.I.S. choose 'Rakuraku Auto-Response' over other systems?: A: The deciding factor was the intuitive operability, which was highly rated by all on-site staff. The system's long-standing No. 1 market share in email processing also contributed to their trust.