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Peraichi 发布「Peraichi 安心宣言」,阐明实现「科技让所有人都能使用」的企业立场

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常見問題

Q: What is the "Peraichi Peace of Mind Declaration"?
A: The "Peraichi Peace of Mind Declaration" is a formal statement by Peraichi Inc. that clarifies the company's commitment and principles regarding how they will communicate and support customers during significant changes to their services, such as pricing or terms. It aims to ensure customers can continue using Peraichi with confidence.
Q: When will Peraichi inform customers about important changes?
A: Peraichi commits to informing customers about important matters at least 90 days in advance.
Q: How will Peraichi explain changes to customers?
A: Peraichi will explain the reasons for changes in a way that is easy for anyone to understand.
Q: What support will Peraichi provide during changes?
A: Peraichi will provide preparation time and necessary support, taking into account the impact of the changes on customer usage.
Q: How will Peraichi ensure continuous improvement based on customer feedback?
A: Peraichi will listen to customer feedback and regularly disclose improvement details through monthly "Improvement & Dialogue Reports" and quarterly "Trust Reports." They also commit to providing sufficient preparation time, fixing terms for a period, or offering migration support when significant changes occur.
Q: What is Peraichi's Vision and Mission?
A: Peraichi's Vision is "Technology for Everyone / A world where technology is accessible to everyone," and its Mission is "Make change Easily."
Q: What is the goal of the "Peraichi Peace of Mind Declaration"?
A: The goal is to create an environment where users can make decisions and act with peace of mind, from the initial steps of a new challenge to the continuation of their business, thereby realizing Peraichi's vision of making technology accessible to everyone.
Q: What are the "Improvement & Dialogue Report" and "Trust Report"?
A: These are regular reports (monthly and quarterly, respectively) that Peraichi will publish to disclose the feedback they receive from customers and the improvements they have made in response.
Q: What does "ALL Peraichi" mean in this context?
A: "ALL Peraichi" refers to a company-wide initiative where the entire organization is involved in continuously improving the service and upholding the principles of the "Peace of Mind Declaration."
Q: What is the date of the announcement?
A: The "Peraichi Peace of Mind Declaration" was announced on March 30, 2026.