Why did the Keisei Bus group adopt the IVRy AI system?

They faced severe labor shortages and a high volume of daily phone calls regarding delays, lost items, and service status, which burdened their staff. The AI system was introduced to alleviate this workload and maintain customer service quality.

Which companies are involved in this implementation?

Four group companies under Keisei Electric Railway Bus Holdings: Keisei Bus Tokyo, Keisei Bus Chiba West, Keisei Bus Chiba Central, and Keisei Bus Chiba East.

How will the IVRy system improve their operations?

It will act as the first point of contact for calls, automatically routing them to a new information center or the correct department. It will use AI voice recognition to handle frequent inquiries like lost items, aiming to reduce human response time by 50-70% for such queries.

What is the main goal of this AI adoption?

The main goal is to create a system where humans and AI divide roles appropriately, allowing staff to focus more on core duties related to safe operations while maintaining high-quality customer service.

What are the future plans for using this technology?

They plan to use the accumulated call data to standardize response quality across the group and drive service improvements. In the long term, they aim to analyze customer 'voice' data to develop services that better meet user needs.

AI News NQ Analysis

京成电铁巴士控股集团旗下4家公司导入对话式语音AI SaaS「IVRy」

尚無 AI 分析資料。

常見問題

Q: Why did the Keisei Bus group adopt the IVRy AI system?: A: They faced severe labor shortages and a high volume of daily phone calls regarding delays, lost items, and service status, which burdened their staff. The AI system was introduced to alleviate this workload and maintain customer service quality.
Q: Which companies are involved in this implementation?: A: Four group companies under Keisei Electric Railway Bus Holdings: Keisei Bus Tokyo, Keisei Bus Chiba West, Keisei Bus Chiba Central, and Keisei Bus Chiba East.
Q: How will the IVRy system improve their operations?: A: It will act as the first point of contact for calls, automatically routing them to a new information center or the correct department. It will use AI voice recognition to handle frequent inquiries like lost items, aiming to reduce human response time by 50-70% for such queries.
Q: What is the main goal of this AI adoption?: A: The main goal is to create a system where humans and AI divide roles appropriately, allowing staff to focus more on core duties related to safe operations while maintaining high-quality customer service.
Q: What are the future plans for using this technology?: A: They plan to use the accumulated call data to standardize response quality across the group and drive service improvements. In the long term, they aim to analyze customer 'voice' data to develop services that better meet user needs.