What is the main goal of this project?

The project aims to automate over 70% of routine telephone inquiries for certain tax types at the Kobe City Tax Department, thereby reducing the workload on staff and improving the quality of service for citizens.

Which companies are involved in this implementation?

NTT Marketing Act ProCX is the primary contractor, implementing the 'AI Worker VoiceAgent' service, which utilizes generative AI from AI Shift Inc.

Why did Kobe City decide on a full-scale implementation?

A successful three-month trial period demonstrated high performance, achieving an automated response rate of over 65%, which led to the decision for a full-scale rollout.

How will the AI system handle inquiries?

The AI voice agent will understand the intent of questions regarding common topics like residence tax notices and certificates, and provide answers from a FAQ database. If it cannot answer, the call will be transferred to a human staff member.

What is the duration of this project?

The full-scale implementation will run from mid-June 2026 to March 31, 2027.

AI News NQ Analysis

神户市税务部正式导入AI语音客服系统

Key facts

神户市税务部正式导入AI语音客服系统
NTT Marketing Act ProCX 将为神户市税务部导入生成式AI语音客服系统，目标是将超过70%的例行性咨询自动化，以减轻职员负担并提升市民服务品质。
Date: Wed May 20 2026 22:00:01 GMT+0900 (Japan Standard Time)

Direct answer

NTT Marketing Act ProCX 将为神户市税务部导入生成式AI语音客服系统，目标是将超过70%的例行性咨询自动化，以减轻职员负担并提升市民服务品质。

Citation: 神户市税务部正式导入AI语音客服系统 (Wed May 20 2026 22:00:01 GMT+0900 (Japan Standard Time)), PR TIMES
Source: PR TIMES
Date: Wed May 20 2026 22:00:01 GMT+0900 (Japan Standard Time)

尚無 AI 分析資料。

常見問題

Q: What is the main goal of this project?: A: The project aims to automate over 70% of routine telephone inquiries for certain tax types at the Kobe City Tax Department, thereby reducing the workload on staff and improving the quality of service for citizens.
Q: Which companies are involved in this implementation?: A: NTT Marketing Act ProCX is the primary contractor, implementing the 'AI Worker VoiceAgent' service, which utilizes generative AI from AI Shift Inc.
Q: Why did Kobe City decide on a full-scale implementation?: A: A successful three-month trial period demonstrated high performance, achieving an automated response rate of over 65%, which led to the decision for a full-scale rollout.
Q: How will the AI system handle inquiries?: A: The AI voice agent will understand the intent of questions regarding common topics like residence tax notices and certificates, and provide answers from a FAQ database. If it cannot answer, the call will be transferred to a human staff member.
Q: What is the duration of this project?: A: The full-scale implementation will run from mid-June 2026 to March 31, 2027.