How satisfied are people with the after-sales service for their custom-built homes?

According to a survey of 150 owners, 70% are satisfied with the after-sales service (26% 'very satisfied' and 44% 'somewhat satisfied'), while the remaining 30% expressed dissatisfaction.

What are the main reasons for satisfaction with housing after-sales service?

Satisfied customers commonly cited prompt and attentive support, quick responses to problems, and regular inspections and communication from the housing company.

What causes dissatisfaction with after-sales service for custom homes?

Common reasons for dissatisfaction include a lack of communication from the company, the company going bankrupt, changes in the person in charge, and disputes over warranty coverage where claims are denied.

How important is a long-term warranty when choosing a home builder?

The survey revealed it is very important, with 65.3% of respondents stating they 'heavily' or 'somewhat' prioritized a long-term warranty when selecting their housing company.

What improvements do homeowners want in after-sales service?

Homeowners desire more regular communication, longer warranty periods, and, most critically, for the housing company to remain financially stable and not go out of business.

AI News NQ Analysis

約七成訂製住宅屋主對售後服務感到滿意，約65%表示選擇建商時重視「長期保固」

NQ 評分 92/100

AI 摘要（NQ 加工版）

一項針對150名訂製住宅屋主的調查顯示，70%的屋主對售後服務感到滿意。然而，仍有30%的屋主表示不滿，原因多為溝通不良或建商倒閉，且有65.3%的購屋者表示在選擇建商時，長期保固是一個關鍵考量因素。

AI 分析

常見問題

Q: How satisfied are people with the after-sales service for their custom-built homes?: A: According to a survey of 150 owners, 70% are satisfied with the after-sales service (26% 'very satisfied' and 44% 'somewhat satisfied'), while the remaining 30% expressed dissatisfaction.
Q: What are the main reasons for satisfaction with housing after-sales service?: A: Satisfied customers commonly cited prompt and attentive support, quick responses to problems, and regular inspections and communication from the housing company.
Q: What causes dissatisfaction with after-sales service for custom homes?: A: Common reasons for dissatisfaction include a lack of communication from the company, the company going bankrupt, changes in the person in charge, and disputes over warranty coverage where claims are denied.
Q: How important is a long-term warranty when choosing a home builder?: A: The survey revealed it is very important, with 65.3% of respondents stating they 'heavily' or 'somewhat' prioritized a long-term warranty when selecting their housing company.
Q: What improvements do homeowners want in after-sales service?: A: Homeowners desire more regular communication, longer warranty periods, and, most critically, for the housing company to remain financially stable and not go out of business.