What is the main new feature in BIZTEL version 3.13.20?

The main new feature is the optional 'Emotion Analysis Integration,' which converts call recording files into emotion data for analysis and visualization.

How does this new feature help call centers?

It helps address 'customer harassment' (kasuhara) and supports operators by visualizing their psychological state and customer satisfaction, enabling better on-site support and improving service quality.

What external service can BIZTEL's new feature integrate with?

It can integrate with emotion analysis data services like 'Kanjou Karte' provided by SKY Perfect Customer Relations, Inc.

Who is the provider of the BIZTEL system?

The BIZTEL system is provided by Link Inc., a Japanese company that also offers hosting and security services.

What is BIZTEL's market position in Japan?

BIZTEL has held the number one market share for cloud-based call center systems in Japan for nine consecutive years, according to Deloitte Tohmatsu Mick Economic Research Institute.

AI News NQ Analysis

BIZTELが、感情解析データの活用を支援するサービスとの連携を実現する「感情解析連携」を実装した最新バージョン「3.13.20」をリリース

NQ スコア 70/100

AI サマリー（NQ 加工済み）

Link Inc. has launched version 3.13.20 of its BIZTEL cloud call center system, introducing an optional 'Emotion Analysis Integration' feature. This function analyzes call recordings to visualize emotions, aiding in customer harassment countermeasures and improving operator support and service quality by integrating with data visualization services.

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よくある質問

Q: What is the main new feature in BIZTEL version 3.13.20?: A: The main new feature is the optional 'Emotion Analysis Integration,' which converts call recording files into emotion data for analysis and visualization.
Q: How does this new feature help call centers?: A: It helps address 'customer harassment' (kasuhara) and supports operators by visualizing their psychological state and customer satisfaction, enabling better on-site support and improving service quality.
Q: What external service can BIZTEL's new feature integrate with?: A: It can integrate with emotion analysis data services like 'Kanjou Karte' provided by SKY Perfect Customer Relations, Inc.
Q: Who is the provider of the BIZTEL system?: A: The BIZTEL system is provided by Link Inc., a Japanese company that also offers hosting and security services.
Q: What is BIZTEL's market position in Japan?: A: BIZTEL has held the number one market share for cloud-based call center systems in Japan for nine consecutive years, according to Deloitte Tohmatsu Mick Economic Research Institute.