What was the main finding of this survey on customer harassment?

The survey found that 1 in 8 employees (11.9%) has witnessed a colleague from their own company harassing a business partner or affiliate, which is known as BtoB customer harassment.

Why is this finding particularly important for businesses in Japan right now?

Starting October 1, 2026, all business owners in Japan will be legally required to implement measures to prevent customer harassment, and this obligation includes incidents between businesses (BtoB), not just with consumers (BtoC).

Did the survey show any differences among employee roles?

Yes, managers were far more likely to witness harassment, with a rate of 27.4%, which is over five times higher than that of non-regular employees.

How do employees typically react when they witness this type of harassment?

A significant portion, about 35% of witnesses, reported doing nothing. The most common reason for their inaction was the belief that 'it's useless to report it' (44.9%).

Who conducted this survey and for what purpose?

The survey was conducted by Asmarq Inc.'s 'Humap' service as part of its benchmark data collection for its compliance and harassment countermeasure package called 'CHeck'.

AI News NQ Analysis

「8人に1人が目撃」自社社員によるBtoBカスハラの実態が1万人の調査で明らかに

NQ スコア 88/100

AI サマリー（NQ 加工済み）

A survey of 10,000 employed individuals by Asmarq's Humap service found that 11.9% (1 in 8) have witnessed colleagues engaging in customer harassment towards business partners (BtoB). The rate is significantly higher among managers (27.4%), and 34.8% of witnesses take no action, often due to a sense of futility.

AI 分析

よくある質問

Q: What was the main finding of this survey on customer harassment?: A: The survey found that 1 in 8 employees (11.9%) has witnessed a colleague from their own company harassing a business partner or affiliate, which is known as BtoB customer harassment.
Q: Why is this finding particularly important for businesses in Japan right now?: A: Starting October 1, 2026, all business owners in Japan will be legally required to implement measures to prevent customer harassment, and this obligation includes incidents between businesses (BtoB), not just with consumers (BtoC).
Q: Did the survey show any differences among employee roles?: A: Yes, managers were far more likely to witness harassment, with a rate of 27.4%, which is over five times higher than that of non-regular employees.
Q: How do employees typically react when they witness this type of harassment?: A: A significant portion, about 35% of witnesses, reported doing nothing. The most common reason for their inaction was the belief that 'it's useless to report it' (44.9%).
Q: Who conducted this survey and for what purpose?: A: The survey was conducted by Asmarq Inc.'s 'Humap' service as part of its benchmark data collection for its compliance and harassment countermeasure package called 'CHeck'.