【ホームルーター利用者500人調査】速度制限を「たまにある」「頻繁にある」と感じる人は計59.2%——制限がかかったと感じた状況1位は「夜間の集中利用時」44.3%
NQ スコア
95/100
AI サマリー(NQ 加工済み)
A survey of 500 users of home routers like SoftBank Air and WiMAX, conducted by ALL CONNECT, reveals significant user dissatisfaction. 59.2% of users experience speed throttling, especially during nighttime peak hours. Furthermore, 55% of users did not fully understand the conditions of their 'unlimited data' plans upon signing up, leading to unmet expectations, with the most common complaint being 'slower speeds than expected'.
AI 分析
よくある質問
- Q: How many home router users experience speed limits?
- A: According to the survey, a total of 59.2% of users experience speed limits, with 51.0% reporting it happens 'occasionally' and 8.2% 'frequently'.
- Q: When do users most often notice their internet speed slowing down?
- A: The most common situation for experiencing speed limits is 'during peak usage at night,' reported by 44.3% of users.
- Q: Which home router service is most popular among those surveyed?
- A: SoftBank Air is the most used or considered service at 33.2%, followed by WiMAX at 29.2% and home 5G at 20.6%.
- Q: Do users understand the terms of their 'unlimited data' plans?
- A: The survey indicates a lack of clarity, as 55% of users either did not fully understand the conditions of their 'conditionally unlimited' plan or did not recall being explained the terms.
- Q: What is the main reason users hesitate to switch providers even if they are dissatisfied?
- A: The primary reason for not switching is that the 'process is troublesome' (34.2%), followed by other concerns. However, 74.2% would be willing to switch if there were no cancellation fees or if switching costs were covered.