ZVC JAPAN Inc. (Zoom) will hold a real-world event focused on AI-era CX, "Zoom CX Summit Tokyo," on July 7, 2026 (Tue) at KABUTO ONE HALL & CONFERENCE (Chuo-ku, Tokyo). This will be the second time the event is held in Japan. With the evolution of AI contact centers and AI agents, companies' customer service is not only becoming more efficient but also expanding to improve customer experience and create new value. This event will explore the evolution of customer experience in the AI era by providing practical hints for achieving results through the latest customer case studies, the newest AI and CX trends, and demonstrations of CX solutions offered by Zoom, addressing the question, "How can CX be transformed to lead to results?" It will also introduce the next generation of CX, where AI understands context from customer conversations and connects them to appropriate actions, leading to faster problem-solving and business results. On the day, attendees will have the opportunity to experience the latest trends in AI-era contact centers and CX, the latest customer case studies, demonstrations of the latest Zoom CX, and partner exhibits, presented by Chris Morrissey, Head of Zoom CX from Zoom's US headquarters. Furthermore, to commemorate Zoom's 15th anniversary, a Zoom 15th Anniversary Networking Reception (invitation only) will be held after the event. Featured Sessions 1. Opening Keynote AI is Revolutionizing CX: From "Responsive CX" to "Results-Driven CX" Based on the latest global trends and CX best practices across various industries, this session will introduce how the evolution of AI agents and communication platforms is transforming customer touchpoints for businesses. Norihiro Shimogaki, Chairman and President, ZVC JAPAN Inc. Chris Morrissey, General Manager and Global Head of CX & GTM, Zoom Communications, Inc. Tomofumi Tetsu, Executive Officer, Deputy General Manager, Business Administration Division, Yokohama DeNA BayStars Giichi Shirakawa, President, Espr