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Zendesk Registered for ISMAP Security Assessment System

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AI Summary (NQ-processed)

Zendesk has been registered in the ISMAP cloud service list, confirming its ability to meet the Japanese government's highest security standards. This registration strengthens Zendesk's commitment to providing secure AI-driven support solutions for both public and private sector organizations in Japan.

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Frequently Asked Questions

Q: What registration did Zendesk K.K. recently announce for its cloud services?
A: Zendesk announced its registration in the cloud service list for the Information System Security Management and Assessment Program (ISMAP).
Q: How many individual management requirements did Zendesk clear during the ISMAP audit?
A: Zendesk cleared approximately 1,200 individual management requirements audited by a government-certified third-party organization.
Q: Which Zendesk products are initially covered under the ISMAP registration?
A: The initial products covered are the Zendesk Suite plan and its add-ons, which include AI agents and ticket management.
Q: Where is Zendesk's second data center in Japan located, and when did it begin operations?
A: The second data center is located in Osaka and began its operations in 2024 to complement the Tokyo data hub.
Q: What is the purpose of the Information System Security Management and Assessment Program (ISMAP)?
A: ISMAP is a security assessment system that pre-evaluates and registers cloud services meeting security requirements set by the Japanese government.