June 30, 2026, Tokyo — Workato Inc. (Headquarters: Palo Alto, California, USA), a leading agentic orchestration platform provider, and its Japanese subsidiary Workato Corporation (Location: Chiyoda-ku, Tokyo; President: Allan Teng; hereinafter, Workato) announced today the release of a case study on its official website detailing how SHIFT Inc. (hereinafter, SHIFT), a company specializing in software testing and quality assurance, is utilizing Workato. Workato will continue to actively publish case studies on Agentic AI utilization on its Japanese website. Background Challenges for SHIFT's AI Platform Adoption SHIFT has achieved rapid growth as a comprehensive DX service company, with software testing-based quality assurance services at its core. As its sales have expanded to nearly 130 billion yen and its workforce to over 15,000 employees, its core systems have faced demands to "rapidly respond to rapid growth and expansion," "enable ultra-high cycle management," and "achieve high levels of governance and security." To meet these demands, SHIFT adopted a best-of-breed approach, allowing individual business systems to be optimized, introduced, and replaced as needed. Simultaneously, it implemented a model that achieves overall optimization through an architecture where multiple systems are interconnected via an integrated platform for data and processes distributed across them. As a company aiming to be AI-native, SHIFT has made both "providing AI-related services to the market" and "utilizing AI internally" major themes. Specifically, it is currently promoting the efficiency of back-office operations across the group by AI-enabling its internal back office and creating a shared office environment for approximately 40 group companies, coupled with AI implementation. Amidst the growing momentum for company-wide AI utilization, the necessity to integrate AI agents not only into individual task efficiency but also into core business processes such as quoting, order re