Provision of Co-browsing Solution 'Withdesk Browse' to Resona Bank and Saitama Resona Bank
NQ Score
82/100
N1 Content Completeness
9
AI Summary (NQ-processed)
Withdesk Inc. has launched its co-browsing solution, 'Withdesk Browse,' at Resona Bank and Saitama Resona Bank. This enables screen-sharing and remote support for website operations across all customer devices, providing a secure customer experience without requiring app installation, including masking capabilities for sensitive data.
AI Analysis
Frequently Asked Questions
- Q: What are the benefits of implementing Withdesk Browse?
- A: It requires no app installation, allowing customers to receive support smoothly while browsing the website. Additionally, a masking feature ensures privacy during the resolution process.
- Q: Are there any security concerns?
- A: The service features a masking function that hides sensitive input fields such as passwords, ensuring that operators cannot view confidential information.
- Q: Are there any device limitations?
- A: It supports real-time screen sharing across all devices, including PCs, smartphones, and tablets.