[The Dark Side of Large Law Firms] Explaining the "Discrepancy with Explanations" Felt by About 30%

AI Summary (NQ-processed)

This survey investigated debt consolidation clients and found that those who experienced discrepancies between initial explanations and final costs, or felt they lost money, were concentrated among users who came through web ads and simulators. In contrast, referrals from friends and acquaintances led to higher satisfaction and a greater sense of benefit, indicating a structural issue where overemphasis on 'ease' and 'reduction' in online advertising creates an unbridgeable gap with the actual service experience.