Call Answering Service "Office no Denwaban" Significantly Expands Reporting Methods; Notifications to LINE, Teams, Chatwork Now Completely Free

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Valtec Co., Ltd.'s call answering service "Office no Denwaban" has added free reporting functions to LINE, Teams, and Chatwork. This enhancement allows companies to accelerate efficiency in call handling and promote DX.

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Valtec Co., Ltd.'s call answering service "Office no Denwaban" has added free reporting functions to LINE, Teams, and Chatwork. This enhancement allows companies to accelerate efficiency in call handling and promote DX.

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Source: https://prtimes.jp/main/html/rd/p/000000870.000008585.html | Date: Date unavailable

Valtec Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo), which operates the cloud PBX "MOT/TEL" with over 32,000 implementation実績 (track record), announces that its call answering service "Office no Denwaban" now allows operators to report the results of initial call handling via "LINE*1", "Microsoft Teams*2", and "Chatwork*3", in addition to conventional email and in-house chat. This feature is provided as a standard function without additional charge, supporting companies' DX promotion and rapid response systems. *1 LINE is a registered trademark or trademark of LINE Yahoo Japan Corporation. *2 Microsoft Teams is a registered trademark or trademark of Microsoft Corporation. *3 Chatwork is a registered trademark or trademark of kubell Co., Ltd. ■ Overview of New Features With this function, "Office no Denwaban" can now send the results of initial call handling to the following external chat tools as a standard feature: - LINE - Microsoft Teams - Chatwork In addition to traditional email notifications and notifications via the in-house chat tool "MOT/cha" within the cloud PBX "MOT/TEL", receiving initial call handling results through external chat tools that are used daily helps prevent oversight and ensures rapid response. *Please consult separately for tools other than those listed above. ■ Effects of Adding External Chat Tools By providing this function, the flexibility of chat-centric workflows for call handling will evolve. ● Traditional Challenges - Call messages were sometimes shared via email, leading to oversight or delayed confirmation. - If the notification chat tool differed from existing communication tools, coordination was hampered. ● This Evolution - Supports sending to external chats (LINE / Teams / Chatwork). - Allows checking messages using familiar tools used daily. ● Achievable Effects - Wider range of notification options, further improving confirmation speed. - Strengthened response capabilities across teams and the entire organization. - Convenie

Call Answering Service "Office no Denwaban" Significantly Expands Reporting Methods; Notifications to LINE, Teams, Chatwork Now Completely Free

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