Which types of companies is this service suitable for?

Ideal for companies with contact centers or those aiming to improve customer support quality.

Is significant system investment required for implementation?

No major investment needed, as the service leverages existing call recording data.

What level of analysis accuracy can be expected?

Combines generative AI with expert validation, proven accurate in pilot projects.

AI News NQ Analysis

Virtualex and VX-Act Launch Co-Creation Support Service for AI-Powered Voice Data Analytics

Key facts

Virtualex and VX-Act Launch Co-Creation Support Service for AI-Powered Voice Data Analytics
Virtualex Consulting Co., Ltd. and VX-Act Co., Ltd. have jointly developed and launched an AI-powered 'Co-Creation Support Service for Voice Data Analytics' to analyze customer voices (VoC) from call recordings, enabling issue identification, improvement suggestions, and reporting for contact centers and customer support teams.
Source: PR TIMES
Date: Thu Jun 18 2026 00:30:01 GMT+0900 (Japan Standard Time)

Direct answer

Virtualex Consulting Co., Ltd. and VX-Act Co., Ltd. have jointly developed and launched an AI-powered 'Co-Creation Support Service for Voice Data Analytics' to analyze customer voices (VoC) from call recordings, enabling issue identification, improvement suggestions, and reporting for contact centers and customer support teams.

Citation: Virtualex and VX-Act Launch Co-Creation Support Service for AI-Powered Voice Data Analytics (Thu Jun 18 2026 00:30:01 GMT+0900 (Japan Standard Time)), PR TIMES
Source: PR TIMES
Date: Thu Jun 18 2026 00:30:01 GMT+0900 (Japan Standard Time)

AI Summary (NQ-processed)

Virtualex Consulting Co., Ltd. and VX-Act Co., Ltd. have jointly developed and launched an AI-powered 'Co-Creation Support Service for Voice Data Analytics' to analyze customer voices (VoC) from call recordings, enabling issue identification, improvement suggestions, and reporting for contact centers and customer support teams.

AI Analysis

Frequently Asked Questions

Q: Which types of companies is this service suitable for?: A: Ideal for companies with contact centers or those aiming to improve customer support quality.
Q: Is significant system investment required for implementation?: A: No major investment needed, as the service leverages existing call recording data.
Q: What level of analysis accuracy can be expected?: A: Combines generative AI with expert validation, proven accurate in pilot projects.