Virtualex to Exhibit at Call Center/CRM Demo & Conference 2026 in Osaka

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Virtualex Consulting will exhibit at the Call Center/CRM Demo & Conference 2026 in Osaka in May, presenting solutions for challenges like labor shortages and ineffective AI implementation in contact centers. They will showcase AI-driven contact center operations and CRM systems to improve both customer experience and operational efficiency.

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Virtualex Consulting will exhibit at the Call Center/CRM Demo & Conference 2026 in Osaka in May, presenting solutions for challenges like labor shortages and ineffective AI implementation in contact centers. They will showcase AI-driven contact center operations and CRM systems to improve both customer experience and operational efficiency.

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Source: https://prtimes.jp/main/html/rd/p/000000173.000000699.html | Date: Date unavailable

Virtualex Consulting Inc. (Headquarters: Minato-ku, Tokyo; Representative Director and President: Hayato Maruyama; hereinafter, Virtualex) of the Virtualex Group, will exhibit at the "19th Call Center/CRM Demo & Conference 2026 in Osaka" to be held at MyDome Osaka on May 27 (Wednesday) and 28 (Thursday), 2026. Many companies currently face severe labor shortages, leading to various challenges such as increased inquiry response times causing burnout among staff, retirement of skilled operators, and heavy training burdens for new operators. While the introduction of tools like FAQs and chatbots has progressed with the advent of latest technologies such as generative AI, many cases still fail to produce sufficient results. There is a demand for more effective solutions to challenges that are difficult to solve by merely introducing tools, such as "unmanned/automated customer front-line support" and "improving accuracy of responses to complex inquiries." At our booth at this exhibition, we will introduce practical solutions directly linked to real-world operations, leveraging our expertise in contact center management to meet these on-site needs. ## Exhibited Solutions - "Human x AI" to achieve advanced and automated contact centers: "Virtualex AI-CC Service" This is a total solution that supports corporate CX transformation by balancing AI-driven operational efficiency with the creation of unique human value. We provide one-stop support from concept formulation to introduction, operation, and improvement, realizing "truly usable AI utilization in the field." Service details here - AI-Driven Contact Center Experience Lab and PoC Service Based on many years of contact center operational expertise, this is a PoC (Proof of Concept) type lab service where you can experience advanced technologies all at once. In addition to generative AI, AI agents, speech recognition, and VoC analysis, it supports the "formalization of tacit knowledge of skilled operators," which is a chall

Virtualex to Exhibit at Call Center/CRM Demo & Conference 2026 in Osaka

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