How has Tokyo Electric Power EP's email work changed with the introduction of AI?

The time required for writing emails has been significantly reduced, increasing the number of emails processed per hour from 2.4 to 4.1 (1.7 times).

Is the quality and accuracy of AI-generated responses ensured?

By leveraging RAG technology and BPO expertise in prompt design, the response quality score has improved by 11.1 points compared to before implementation, and the occurrence of incorrect information has also been suppressed.

What is the key to the success of this project?

The key lies not only in the performance of the AI tool but also in the operational team's deep understanding of the business, which has been incorporated into the AI prompts with on-site know-how.

AI News NQ Analysis

Virtualex Achieves "Business Process Optimization" Using Generative AI in Email Response Operations for TEPCO Energy Partner

NQ Score 86/100

N1 Content Completeness 9

AI Summary (NQ-processed)

Virtualex Consulting assisted TEPCO Energy Partner in implementing the generative AI chatbot "KotoznaTPG" for email responses, resulting in a 1.7x increase in productivity and an 11.1-point improvement in quality.

AI Analysis

Frequently Asked Questions

Q: How has Tokyo Electric Power EP's email work changed with the introduction of AI?: A: The time required for writing emails has been significantly reduced, increasing the number of emails processed per hour from 2.4 to 4.1 (1.7 times).
Q: Is the quality and accuracy of AI-generated responses ensured?: A: By leveraging RAG technology and BPO expertise in prompt design, the response quality score has improved by 11.1 points compared to before implementation, and the occurrence of incorrect information has also been suppressed.
Q: What is the key to the success of this project?: A: The key lies not only in the performance of the AI tool but also in the operational team's deep understanding of the business, which has been incorporated into the AI prompts with on-site know-how.