[2026 Customer Success Japan Market Trends & Reality Survey (3)] Customer Success Becomes a 'Business OS', Over 80% of Executives Realize Its Necessity; Key to Success is the 'Depth' of AI Utilization
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48/100
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5
AI Summary (NQ-processed)
A new survey by Virtualex shows that over 80% of executives feel the necessity of customer success. The depth of AI utilization divides the results, with organizations using it for advanced purposes reaching an 82% effectiveness rate, creating a 60-point gap with non-adopters.