What is the AI utilization rate among companies that focus on customer success?

The full-scale utilization rate reaches 56.1%, which is about 2.5 times higher than companies not focusing on it.

In which tasks is AI primarily used?

In companies implementing customer success, AI is primarily used in customer analysis and customer service, areas directly contributing to LTV improvement.

What is the AI practical usage rate in subscription-based companies?

The AI practical usage rate in subscription-based companies reaches 77.5%, making it an essential business foundation.

AI News NQ Analysis

[2026 Customer Success Japanese Market Trends & Actual Condition Survey (2)] Customer Success Initiatives Accelerate Organizational AI Implementation; Full-Scale AI Adoption is 2.5 Times Higher Than in Non-Practicing Companies

NQ Score 86/100

N1 Content Completeness 9

AI Summary (NQ-processed)

Virtualex Consulting has released its 2026 survey on Customer Success in Japan. The data reveals that companies actively pursuing customer success have a full-scale AI adoption rate of 56.1%, which is 2.5 times higher than companies that do not.

AI Analysis

Frequently Asked Questions

Q: What is the AI utilization rate among companies that focus on customer success?: A: The full-scale utilization rate reaches 56.1%, which is about 2.5 times higher than companies not focusing on it.
Q: In which tasks is AI primarily used?: A: In companies implementing customer success, AI is primarily used in customer analysis and customer service, areas directly contributing to LTV improvement.
Q: What is the AI practical usage rate in subscription-based companies?: A: The AI practical usage rate in subscription-based companies reaches 77.5%, making it an essential business foundation.