[2026 Customer Success Japanese Market Trends & Actual Condition Survey (2)] Customer Success Initiatives Accelerate Organizational AI Implementation; Full-Scale AI Adoption is 2.5 Times Higher Than in Non-Practicing Companies
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Virtualex Consulting has released its 2026 survey on Customer Success in Japan. The data reveals that companies actively pursuing customer success have a full-scale AI adoption rate of 56.1%, which is 2.5 times higher than companies that do not.