What is the biggest obstacle to systematization in BtoB order processing?

43.5% of people cited 'individual pricing and rules for each client', which hinders standardization.

What problems are caused by the delay in systematization?

More than half cited 'building long-term relationships', and 34.0% cited 'proposing to major clients', indicating that core sales activities are being hindered.

What solution do the field workers seek?

Over 70% seek a hybrid strategy that combines digital efficiency with the unique human value of flexible individual responses.

AI News NQ Analysis

[Survey] Over Half of BtoB Companies Sacrifice 'Customer Follow-up'. The Limits of Uniform DX and the Hybrid Strategy

NQ Score 78/100

N1 Content Completeness 8

Key facts

[Survey] Over Half of BtoB Companies Sacrifice 'Customer Follow-up'. The Limits of Uniform DX and the Hybrid Strategy
Ukiyo Inc. surveyed 400 B2B ordering personnel, revealing that uniform DX conflicts with unique Japanese business customs. 43.5% face barriers from client-specific rules, causing lost opportunities for large client proposals.
Source: PR TIMES
Date: Tue Apr 07 2026 19:00:02 GMT+0900 (Japan Standard Time)

Direct answer

Ukiyo Inc. surveyed 400 B2B ordering personnel, revealing that uniform DX conflicts with unique Japanese business customs. 43.5% face barriers from client-specific rules, causing lost opportunities for large client proposals.

Citation: [Survey] Over Half of BtoB Companies Sacrifice 'Customer Follow-up'. The Limits of Uniform DX and the Hybrid Strategy (Tue Apr 07 2026 19:00:02 GMT+0900 (Japan Standard Time)), PR TIMES
Source: PR TIMES
Date: Tue Apr 07 2026 19:00:02 GMT+0900 (Japan Standard Time)

AI Summary (NQ-processed)

Ukiyo Inc. surveyed 400 B2B ordering personnel, revealing that uniform DX conflicts with unique Japanese business customs. 43.5% face barriers from client-specific rules, causing lost opportunities for large client proposals.

AI Analysis

Frequently Asked Questions

Q: What is the biggest obstacle to systematization in BtoB order processing?: A: 43.5% of people cited 'individual pricing and rules for each client', which hinders standardization.
Q: What problems are caused by the delay in systematization?: A: More than half cited 'building long-term relationships', and 34.0% cited 'proposing to major clients', indicating that core sales activities are being hindered.
Q: What solution do the field workers seek?: A: Over 70% seek a hybrid strategy that combines digital efficiency with the unique human value of flexible individual responses.