Toyota Finance Improves Customer Service Productivity by Introducing Agent Builder in UiPath Studio

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Toyota Finance has announced a 3x improvement in customer email inquiry handling efficiency by implementing Agent Builder in UiPath Studio. This reduces the average task time from 13 minutes to 4 minutes, with plans to expand application to expense settlement and promote citizen development.

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Toyota Finance has announced a 3x improvement in customer email inquiry handling efficiency by implementing Agent Builder in UiPath Studio. This reduces the average task time from 13 minutes to 4 minutes, with plans to expand application to expense settlement and promote citizen development.

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Source: https://prtimes.jp/main/html/rd/p/000000077.000048629.html | Date: Date unavailable

UiPath K.K. (Headquarters: Chiyoda-ku, Tokyo; Chairman & CEO: Koichi Hasegawa; hereinafter "UiPath"), a leader in agentic business automation, announces that Toyota Finance Corporation (hereinafter "Toyota Finance") has achieved a 3x improvement in the efficiency of its email inquiry handling operations by utilizing Agent Builder in UiPath Studio. Toyota Finance is also considering the introduction of UiPath IXP for expense settlement operations and aims to expand the scope of agentic automation using UiPath Platform™ and streamline operations through citizen development. **Background of Introduction** Toyota Finance is a mobility financial services company focusing on smartphone payments, travel, and e-commerce businesses originating from automobiles, based on its automotive loan and credit card businesses. Prior to the introduction of UiPath, Toyota Finance had been working to improve employee AI tool utilization and generative AI literacy. While advancing the automation of high-volume routine tasks, the company faced challenges in automating tasks that require diverse, small-batch, and qualitative judgment, where traditional automation did not yield sufficient return on investment. **Reasons for Selecting UiPath Platform** In selecting a vendor for AI agent introduction, Toyota Finance emphasized the feasibility of citizen development, the completeness of automation functions, and the support system. During the selection process, it was determined that a platform combining robots capable of operating legacy environments with AI agents, rather than relying solely on AI for ambiguous points, could logicize the operations themselves and achieve advanced automation. Additionally, UiPath's close support system, including weekly regular meetings and speedy demo creation, along with its rich product lineup enabling citizen development, were decisive factors in selecting UiPath Platform. **Effects After Introduction** In January 2026, the AI agent created with Agent Buil

Toyota Finance Improves Customer Service Productivity by Introducing Agent Builder in UiPath Studio

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