transcosmos will hold an online seminar titled "What Makes a Successful Contact Center Different? The Current State of Operations Connecting Basic to DX, and the First Step" on Tuesday, July 28. Resolve your confusion: "Where should I start improving?" Inherited a contact center, you see the issues but can't take actionーー. This seminar will systematically organize operational structure, KPIs, and data utilization, starting with changes in customer behavior. It will unravel common stumbling blocks and specific improvement measures, clarifying the "first step" towards problem-solving. Seminar Highlights ● Explanation of common KPIs and steps for initiatives to achieve KPI targets ● Understand the gap with the latest contact centers and organize your company's challenges ● Specific solution approaches for on-site improvement and overall optimization This seminar is for: ● Decision-makers for contact centers at companies outsourcing to BPO providers ● Managers and above at companies operating their own contact centers ● Personnel newly assigned to CC/CS departments ● Seminar Overview Date and Time: Tuesday, July 28, 2026, 15:00 - 15:45 Venue: Online (ZOOM) ※This seminar will be conducted online only (no in-person attendance). ※After registration, a viewing URL and password will be sent one hour before the start. Participation Fee: Free (advance registration required) Organizer: transcosmos inc. Application URL: https://www.trans-cosmos.co.jp/seminar/260728.html ※This seminar is for corporate clients only. Applications from individual customers will not be accepted. ※If the number of applications is high, a lottery will be held. ※We kindly ask that individuals involved with companies that are presenting or offer similar services to ours refrain from applying. ● Program Opening Remarks An easy-to-understand explanation covering the basic structure of contact centers, the latest trends, and the desired state, including KPI concepts, on-site challenges, practical steps, and