transcosmos will hold a seminar titled "Evolving with VoC x AI and Customer Understanding: CX Improvement through Digital Operations Optimization Connecting Marketing and Support" on August 26 (Wed). ━━ Users "drop off midway" or "end up contacting support" Behind these issues lie "distortions in digital touchpoints" such as "inability to find necessary information," "intent not being understood," and "lack of seamless experience across channels." The challenge companies must face now is not just optimizing websites, but optimizing the "entire experience" across all touchpoints, including advertisements, search, FAQs, chat, and support. In this seminar, transcosmos, which has been most closely engaged with customer voices, will provide practical operational design hints and the latest trends using AI x data to resolve user confusion and guide them to action. This is a real-life event limited to approximately 100 participants, so please join us! Target Audience: ● Those who are facing challenges in improving digital touchpoints that are fragmented by department. ● Those who want to leverage customer voices in their own initiatives to create an experience design that leads to results. ● Those who are interested in AI and data utilization but cannot yet visualize "how to implement it in operations." ● Seminar Overview Date & Time: August 26, 2026 (Wed) 14:20 - 18:30 Venue: Knowledge Capital Congres Convention Center Room 2 3-1 Ofuka-cho, Kita-ku, Osaka City, Grand Front Osaka North Building B2F Capacity: 100 people Application Deadline: August 21, 2026 (Fri) 17:00 Participation Fee: Free (pre-registration required) Organizer: transcosmos inc. Application URL: https://www.trans-cosmos.co.jp/seminar/260826.html *This seminar will be held at the venue. After applying, details will be sent to the email address provided at the time of application by the day before the event. *There will be no online live streaming or archive distribution for this seminar. *This seminar is f