transcosmos Introduces AI Contact Center Service in Korea, Integrating AI into Customer Consultation Processes
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transcosmos has launched its "AICC (AI Contact Center) Service Model" in Korea, systematically integrating proprietary AI technology across four stages of customer consultation from initial inquiries to post-consultation data analysis. This initiative aims to enhance operational efficiency, reduce operator workload, and improve customer experience, with plans for further expansion into Japan, China, and Malaysia.