Royal Hotel Co., Ltd. Establishes Customer Harassment Policy
NQ Score
80/100
N1 Content Completeness
9
AI Summary (NQ-processed)
Royal Hotel Co., Ltd., operator of Rihga Royal Hotels, has established a Customer Harassment Policy to ensure a supportive work environment for employees while maintaining high-quality guest services. The company will take firm action against unreasonable customer demands and behaviors, and will provide employee support through training programs and a dedicated consultation desk.
AI Analysis
Frequently Asked Questions
- Q: What does a resolute response to customer harassment mean?
- A: It indicates the company's commitment to standing by its employees and taking firm, organized action against unreasonable demands or illegal harassment.
- Q: What specific care is provided to employees?
- A: The company provides employee training and has established an internal consultation desk to offer support to employees affected by harassment.
- Q: When was this policy established?
- A: The policy was established by Rihga Royal Hotel as announced in May 2026.