What is Gero-Talk and which company provides this training tool?

Gero-Talk is an elderly customer service training tool provided by TMJ, Inc.

Which organization adopted Gero-Talk to enhance its service?

ORIX Bank Corporation adopted this tool for its Customer Service Department.

Employees felt that while they understood the concepts, it was difficult to apply them in real-world scenarios.

The reasons for adoption were its ease of implementation and its experiential learning effectiveness.

ORIX Bank identified measures for an aging society as one of its key material issues since 2021.

AI News NQ Analysis

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TMJ has released a case study detailing ORIX Bank's implementation of 'Gero-Talk,' a training tool designed to improve service for elderly customers.

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Q: What is Gero-Talk and which company provides this training tool?: A: Gero-Talk is an elderly customer service training tool provided by TMJ, Inc.
Q: Which organization adopted Gero-Talk to enhance its service?: A: ORIX Bank Corporation adopted this tool for its Customer Service Department.
Q: What was the main challenge ORIX Bank faced with classroom-style learning?: A: Employees felt that while they understood the concepts, it was difficult to apply them in real-world scenarios.
Q: What are the reasons ORIX Bank chose to adopt Gero-Talk?: A: The reasons for adoption were its ease of implementation and its experiential learning effectiveness.
Q: What issue did ORIX Bank identify as one of its key material issues since 2021?: A: ORIX Bank identified measures for an aging society as one of its key material issues since 2021.