Who published the case study regarding the adoption of the elderly customer service training tool 'Gero-Talk'?

TMJ, Inc., which is a Secom Group company specializing in the construction and operation of call centers, published this case study.

Which organization adopted the elderly customer service training tool 'Gero-Talk' as described in the case study?

ORIX Bank Corporation adopted the training tool 'Gero-Talk' for its Customer Service Department.

Classroom-style learning and quarterly video training left employees feeling that it was difficult to apply concepts in real-world scenarios.

It is an experiential training tool that allows staff to learn how to speak effectively while experiencing differences in sound perception.

ORIX Bank's Customer Service Department started its full-scale initiatives for elderly customer service in the year 2021.

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TMJ has released a case study detailing ORIX Bank's implementation of 'Gero-Talk,' a training tool designed to improve service for elderly customers.

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Q: Who published the case study regarding the adoption of the elderly customer service training tool 'Gero-Talk'?: A: TMJ, Inc., which is a Secom Group company specializing in the construction and operation of call centers, published this case study.
Q: Which organization adopted the elderly customer service training tool 'Gero-Talk' as described in the case study?: A: ORIX Bank Corporation adopted the training tool 'Gero-Talk' for its Customer Service Department.
Q: What specific challenge did ORIX Bank face before introducing the experiential training tool 'Gero-Talk'?: A: Classroom-style learning and quarterly video training left employees feeling that it was difficult to apply concepts in real-world scenarios.
Q: What is the main purpose or function of the training tool 'Gero-Talk' provided by TMJ?: A: It is an experiential training tool that allows staff to learn how to speak effectively while experiencing differences in sound perception.
Q: When did ORIX Bank begin its full-scale initiatives for elderly customer service as part of its sustainability-based management?: A: ORIX Bank's Customer Service Department started its full-scale initiatives for elderly customer service in the year 2021.