SINCA Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; President and CEO: Takahiro Ejiri; hereinafter "SINCA"), developer and provider of the AI-powered integrated communication platform "KaiKura," has published an interview case study on the implementation of KaiKura at Elitz Building Management Co., Ltd. (Headquarters: Kyoto City, Kyoto Prefecture; President and CEO: Kene Toshimitsu; hereinafter "Elitz Building Management"). Left: Mr. Kobayashi, Senior Managing Director, Elitz Co., Ltd.; Right: Mr. Fujiwara, Department Head, First Management Department, Elitz Building Management Co., Ltd. At Elitz Building Management, approximately 300 incoming calls from tenants are received daily, handled by only 6 to 7 staff members. To prevent miscommunication and improve response quality through accurate information sharing, the company began using KaiKura in December 2020. Today, by leveraging features such as caller customer information display and SMS functionality, the company has achieved smoother customer service. This release highlights excerpts from the published interview, showcasing implementation benefits and organizational usage practices. View the full case study interview here: https://kaiwa.cloud/case/091/ Background for Adopting KaiKura: Aiming for Visibility of Customer Information and Smooth Handovers Elitz Building Management places high importance on providing prompt and accurate responses to tenant inquiries. However, details such as property names and room numbers are often difficult to understand over the phone, leading to time-consuming handovers between staff. Especially for urgent inquiries like water leaks or fires, improving the accuracy and speed of internal coordination became a key challenge in order to respond quickly while empathizing with tenant concerns. Changes After Implementing KaiKura: Improved Response Quality and Operational Efficiency Through Customer Information Visibility Since implementing KaiKura, tenant names, property names, and room