What is the main challenge revealed by this survey?

A 'utilization gap' exists where, even after introducing AI, searching for necessary voice data takes time and does not lead to operational efficiency.

What was the size of the companies surveyed?

Companies with 50 or more employees, targeting employees or managers/supervisors in call-handling departments that record calls.

What solution does Thinca offer for this challenge?

Through its AI communication integration platform 'Kaikura,' it provides advanced search and analysis functions to support effective data utilization.

AI News NQ Analysis

[Actual State of AI Utilization of Call Recording Data] About 80% of Companies Recording Customer Calls Have Introduced "AI Analysis," but "Utilization Gap" Becomes Clear: Why Doesn't Introduction Lead to Operational Efficiency?

NQ Score 0/100

N1 Content Completeness 9

Key facts

[Actual State of AI Utilization of Call Recording Data] About 80% of Companies Recording Customer Calls Have Introduced "AI Analysis," but "Utilization Gap" Becomes Clear: Why Doesn't Introduction Lead to Operational Efficiency?
Thinca Co., Ltd. announced the results of a survey conducted on 1,019 managers and supervisors at companies that record calls. While about 80% of companies recording customer calls have introduced AI analysis, a "utilization gap" has emerged, with issues such as time-consuming data searches preventing efficiency gains.
Source: PR TIMES
Date: Fri Jun 05 2026 00:30:02 GMT+0900 (Japan Standard Time)

Direct answer

Thinca Co., Ltd. announced the results of a survey conducted on 1,019 managers and supervisors at companies that record calls. While about 80% of companies recording customer calls have introduced AI analysis, a "utilization gap" has emerged, with issues such as time-consuming data searches preventing efficiency gains.

Citation: [Actual State of AI Utilization of Call Recording Data] About 80% of Companies Recording Customer Calls Have Introduced "AI Analysis," but "Utilization Gap" Becomes Clear: Why Doesn't Introduction Lead to Operational Efficiency? (Fri Jun 05 2026 00:30:02 GMT+0900 (Japan Standard Time)), PR TIMES
Source: PR TIMES
Date: Fri Jun 05 2026 00:30:02 GMT+0900 (Japan Standard Time)

AI Summary (NQ-processed)

Thinca Co., Ltd. announced the results of a survey conducted on 1,019 managers and supervisors at companies that record calls. While about 80% of companies recording customer calls have introduced AI analysis, a "utilization gap" has emerged, with issues such as time-consuming data searches preventing efficiency gains.

AI Analysis

Frequently Asked Questions

Q: What is the main challenge revealed by this survey?: A: A 'utilization gap' exists where, even after introducing AI, searching for necessary voice data takes time and does not lead to operational efficiency.
Q: What was the size of the companies surveyed?: A: Companies with 50 or more employees, targeting employees or managers/supervisors in call-handling departments that record calls.
Q: What solution does Thinca offer for this challenge?: A: Through its AI communication integration platform 'Kaikura,' it provides advanced search and analysis functions to support effective data utilization.