Shinka Releases Case Study on Nihon Kijun Shingu's Utilization of 'Kaikura'

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Shinka has released a case study on the adoption of its AI communication platform 'Kaikura' by Nihon Kijun Shingu. The platform has contributed to improving the quality of telephone support, reducing staff workload, and enhancing overall organizational hospitality.

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Shinka has released a case study on the adoption of its AI communication platform 'Kaikura' by Nihon Kijun Shingu. The platform has contributed to improving the quality of telephone support, reducing staff workload, and enhancing overall organizational hospitality.

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Source: https://prtimes.jp/main/html/rd/p/000000282.000016795.html | Date: Date unavailable

Shinka Inc. (Headquarters: Chiyoda-ku, Tokyo; President and CEO: Takahiro Ejiri), the developer and vendor of the AI communication integration platform 'Kaikura,' has published a case study interview on the implementation of Kaikura at Nihon Kijun Shingu K.K. (Headquarters: Hiroshima City, Hiroshima; President: Masanori Imai). Nihon Kijun Shingu, a leader in the welfare and nursing care industry in the Western Japan area, introduced Kaikura to improve the quality of their telephone service, a critical touchpoint with customers. It is now utilized at 10 locations, including the Hiroshima headquarters. The system has significantly reduced the time required to identify customers upon receiving calls, and its recording and AI summary functions support staff's psychological safety, leading to an overall improvement in hospitality across the organization. This release excerpts parts of the published interview, introducing the effects of the implementation and its organizational application. Details of the case study interview can be found here: https://kaiwa.cloud/case/086/ Background of 'Kaikura' Implementation: Balancing the Reduction of Massive Call Loads and Ideal Hospitality The company, which provides rental of welfare equipment and nursing care services mainly in the Sanyo three-prefecture area, handles approximately 200 calls per week at its headquarters alone. The sense of responsibility to be 'perfect for the customer' made tasks like understanding and identifying elderly customers a significant pressure for the staff. To create an environment where staff can comfortably assist customers, the 'pop-up function' that displays customer information upon receiving a call and the 'recording function' that supports courteous service aligned with the company's hospitality goals, leading to the adoption of Kaikura. Changes After 'Kaikura' Implementation: Recording and AI Summaries Protect Staff and Support 'Peace-of-Mind Dialogue' With the introduction of Kaikura, custom

Shinka Releases Case Study on Nihon Kijun Shingu's Utilization of 'Kaikura'

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