DMM Adopts "AI Central Voice" for Customer Voice Analysis, Structuring 400,000 Annual Data Points and Reducing Report Creation to as little as 10 Minutes
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TechTouch Inc. announced that DMM.com LLC has adopted "AI Central Voice" in its customer support division to analyze customer voices (VoC). This implementation automates the classification and aggregation of qualitative data, which previously took five staff members 150 hours per month, shortening report creation time to a minimum of 10 minutes.