"FastSeries" Adopted as Call Center Operations System for Chiba Prefectural Enterprise Bureau

AI Summary (NQ-processed)

Techmatrix Corporation's CRM/FAQ solution, "FastSeries," has been adopted and commenced operations in January 2026 as the call center operations system for the Chiba Prefectural Enterprise Bureau's new water usage portal service, built by Hitachi, Ltd. Based on the "Chiba Prefectural Waterworks Customer Service Business Improvement Policy utilizing ICT, etc." formulated by the Chiba Prefectural Enterprise Bureau in March 2022, this system integrates with resident-facing "My Portal" and "Chatbot" services, providing centralized inquiry history management and FAQ management functions, thereby contributing to call center operational efficiency and service quality improvement.