Spool Global Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; President and CEO: Yusuke Sakuma), a subsidiary of Spool Co., Ltd. that provides wide-area administrative BPO services, is pleased to announce that its initiatives will be featured at the "Zoom CX Summit" to be held on July 7, 2026 (Tue). On the day, Yoshikazu Shirakawa, Representative Director and President of Spool Co., Ltd., will take the stage to introduce support for AI implementation for local governments. Event Participation Registration This event is a customer experience-focused event hosted by ZVC JAPAN Inc., the Japanese subsidiary of Zoom Communications, Inc. It will cover topics such as the latest technology utilization in contact centers and customer touchpoints, operational efficiency improvement through AI, and enhancement of customer experience. Spool Global provides BPO services in the resident support domain, primarily for small and medium-sized local governments. Amidst the need for efficiency in counter and telephone services and improvement of resident service quality in local governments, interest is growing in new resident support models utilizing AI and digital technologies. On the day, based on the know-how in counter operations and resident support cultivated through BPO for local governments, the company plans to introduce the possibilities of DX for local governments utilizing AI contact center functions and the future outlook for resident interaction operations. Spool Global will continue to advance service development utilizing technology to improve the efficiency of local government operations and enhance resident services. ■ Event Overview Item Details Event Name Zoom CX Summit Tokyo Date and Time July 7, 2026 (Tue) 13:10-18:00 *Reception opens: 12:30 Venue KABUTO ONE Hall & Conference Organizer ZVC JAPAN Inc. Participation Fee Free, advance registration required Our Speaker Yoshikazu Shirakawa, Representative Director and President, Spool Co., Ltd. Speaking Session 13:10-14:15