What kind of book is 'THE CUSTOMER CENTRIC COMPANY'?

It is a practical guide that systematizes the overall structure of customer-centric management and its '10 Practices,' outlining a concrete path for management transformation based on customer experience, also addressing DX challenges.

Who is the target audience for this book?

The book targets a wide range of business professionals, including corporate executives, marketing managers, business development managers, and consultants aiming for customer-centric management transformation.

What specifically does 'Customer-Centric Management' refer to?

It is a management style that integrally designs and operates a company's strategy, proposals, digital infrastructure, and organization towards realizing customer experience. Competitiveness is derived from customer understanding and adaptation, not just the volume of digital technology introduced.

AI News NQ Analysis

New Book Announcement: 'THE CUSTOMER CENTRIC COMPANY: 10 Practices of Customer-Centric Management' to be Released on April 1st

NQ Score 100/100

AI Summary (NQ-processed)

Sendenkaigi releases a practical guide to customer-centric management, systematizing the expertise of consulting firm Customer Time, to drive management transformation based on customer experience.

AI analysis data is not yet available.

Frequently Asked Questions

Q: What kind of book is 'THE CUSTOMER CENTRIC COMPANY'?: A: It is a practical guide that systematizes the overall structure of customer-centric management and its '10 Practices,' outlining a concrete path for management transformation based on customer experience, also addressing DX challenges.
Q: Who is the target audience for this book?: A: The book targets a wide range of business professionals, including corporate executives, marketing managers, business development managers, and consultants aiming for customer-centric management transformation.
Q: What specifically does 'Customer-Centric Management' refer to?: A: It is a management style that integrally designs and operates a company's strategy, proposals, digital infrastructure, and organization towards realizing customer experience. Competitiveness is derived from customer understanding and adaptation, not just the volume of digital technology introduced.