Salesforce to Standardize Slack for All New Customers, Enabling AI Work Platform from Day One

Q: What are the key facts in this article?

Salesforce announced that Slack will be provided as a standard AI work platform for all new customers. This allows customers to utilize Slack, integrated with CRM data, from day one at no additional cost, aiming to enhance productivity for sales and service representatives.

Q: What is the direct answer?

Salesforce announced that Slack will be provided as a standard AI work platform for all new customers. This allows customers to utilize Slack, integrated with CRM data, from day one at no additional cost, aiming to enhance productivity for sales and service representatives.

Q: What is the source and date?

Source: https://prtimes.jp/main/html/rd/p/000000361.000041550.html | Date: Date unavailable

※This article is a translation of "Slack is the AI Work Platform for Every Salesforce Customer, Ready on Day One" published in the US on April 29, 2026. The official language of this article is English, and its content and interpretation shall be governed by the English version. Salesforce Japan Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; Chairman, President and CEO: Shinichi Koide; hereinafter, Salesforce) announced today that it will begin providing Slack as an AI work platform, available from day one, to all new Salesforce customers. Sales and service representatives lose time and context daily by switching between tools. To solve this challenge, Salesforce positions Slack as a modern, conversational interface, offering an AI work platform integrated with CRM data at no additional cost. This enables customers to proceed with their work on Slack, connected to customer data and business context, from the very first day of launching their Salesforce environment. We are evolving from mere "integration" to a "unified experience." All customers can use Slack without setup or additional cost, allowing teams to focus on rapid decision-making and action without the hassle of searching for data. Key new features are as follows: All new Salesforce customers can start using a free Slack workspace connected to CRM data: A Slack workspace will be automatically generated simultaneously with the creation of a Salesforce instance, seamlessly connected at no additional cost. Teams can immediately begin collaborating on Slack while retaining CRM data and context, and CRM updates can be made directly from Slack. Within Slack, all Salesforce customers can access "Slackbot," the ultimate AI teammate: Teams can call up Salesforce records and proceed with their work while maintaining context, without leaving their current screen. "Slackbot Skills" allow users to build and share automated, reusable operations across multiple tools. Furthermore, Slackbot performs actions such as sending m

Salesforce to Standardize Slack for All New Customers, Enabling AI Work Platform from Day One

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