RightTouch Launches 'QANT Coach (β)', an AI-Powered Automatic Call Quality Evaluation Solution
NQ Score
87/100
N1 Content Completeness
9
AI Summary (NQ-processed)
RightTouch has launched 'QANT Coach (β)', a new product leveraging generative AI to automatically and uniformly evaluate the quality of all customer interactions across call centers. By enabling full-volume, standardized assessments of phone, email, and chat responses, the solution accelerates feedback and learning cycles for operators.
AI Analysis
Frequently Asked Questions
- Q: What is QANT Coach (β)?
- A: An AI-powered tool that automatically evaluates all phone, email, and chat interactions to accelerate feedback and learning for operators.
- Q: How is it different from traditional evaluation methods?
- A: Unlike manual sampling, QANT Coach uses AI to uniformly assess 100% of interactions, eliminating human bias and gaps.
- Q: Which channels does it support?
- A: It supports phone, email, and chat, enabling cross-channel quality management.
- Q: How does generative AI perform evaluations?
- A: Optimal LLMs are applied per evaluation item, ensuring consistent and fair automated assessments.
- Q: What are the future plans?
- A: Targeting full release by 2026, with expanded use for evaluating and training AI operators.