RightTouch Inc., a provider of AI contact center infrastructure for enterprises, announced that it has renamed “RightTouch Professional Service,” its end-to-end support service for customer support AI strategy, implementation, and growth, to “RightTouch InX” and launched a dedicated service website. As generative AI advances, contact centers are shifting from targets of efficiency improvement to strategic domains that shape corporate competitiveness. However, many companies still see AI use remain partial or stop at the proof-of-concept stage because customer touchpoints, data, and operations are fragmented. RightTouch InX combines customer support domain expertise with the enterprise AI platform “QANT” to drive holistic transformation, covering customer support × AI strategy, AI-centered business and customer experience design, implementation, and growth. The name “InX” combines “In,” representing deep involvement in customers’ businesses and operations from the same perspective, and “X,” representing the integration of product, data, operations, and human expertise to transform customer support and create value in the AI era. The service’s key value propositions include developing customer support × AI strategies, providing hands-on support to maximize the value of QANT, and helping companies evolve from AI-driven customer interactions to company-wide structural transformation. Support areas include AI × customer support strategy, customer communication strategy, VoC and knowledge assessments, QANT platform implementation and growth, AI agent development, web support planning, AI operator development, AI-ready knowledge data preparation, and Customer Intelligence Cycle (CIC) design. CIC refers to a cyclical improvement process in which customer data from interactions is automatically analyzed, knowledge is self-improved, and the quality of AI and human responses is enhanced. Medicare Life Insurance commented that RightTouch InX supported improvements in CX across