Which company is conducting a Proof of Concept for RightTouch's QANT Speak service in September 2025?

T&D Financial Life Insurance Company is conducting a Proof of Concept for RightTouch's QANT Speak service starting in September 2025 on its telephone channel related to My Number inquiries.

What is the primary purpose of the QANT Speak Proof of Concept launched by T&D Financial Life?

The primary purpose is to assess the accuracy of listening and inquiry branching in the QANT Speak service to prepare for future AI operator implementation in customer service operations.

What accuracy rate did the inquiry-based branching achieve during the QANT Speak evaluation?

The inquiry-based branching accuracy in the QANT Speak service recorded a 99.3% success rate during the verification phase conducted by T&D Financial Life.

Which additional RightTouch services are being introduced alongside QANT Speak to improve customer experience at T&D Financial Life?

Alongside QANT Speak, T&D Financial Life is introducing QANT Web and QANT VoC to enhance customer experience through self-resolution and Voice of Customer analysis.

Who are the representatives of RightTouch Co., Ltd. as mentioned in the announcement?

The representatives of RightTouch Co., Ltd. are Shuhei Nomura and Daito Nagasaki, according to the information provided in the press release.

AI News NQ Analysis

T&D Financial Life Begins Verification for AI Operator Implementation with RightTouch's "QANT Speak". Inquiry-based Branching Accuracy Records 99.3%.

NQ Score 100/100

AI Summary (NQ-processed)

T&D Financial Life is piloting RightTouch's AI operator service, "QANT Speak," for its telephone channel, achieving 99.3% accuracy in inquiry-based branching during internal verification. This initiative aims to improve customer experience and operational efficiency by preparing for future inquiry surges through AI-driven listening and routing, with a hybrid human-AI approach ensuring quality.

AI analysis data is not yet available.

Frequently Asked Questions

Q: Which company is conducting a Proof of Concept for RightTouch's QANT Speak service in September 2025?: A: T&D Financial Life Insurance Company is conducting a Proof of Concept for RightTouch's QANT Speak service starting in September 2025 on its telephone channel related to My Number inquiries.
Q: What is the primary purpose of the QANT Speak Proof of Concept launched by T&D Financial Life?: A: The primary purpose is to assess the accuracy of listening and inquiry branching in the QANT Speak service to prepare for future AI operator implementation in customer service operations.
Q: What accuracy rate did the inquiry-based branching achieve during the QANT Speak evaluation?: A: The inquiry-based branching accuracy in the QANT Speak service recorded a 99.3% success rate during the verification phase conducted by T&D Financial Life.
Q: Which additional RightTouch services are being introduced alongside QANT Speak to improve customer experience at T&D Financial Life?: A: Alongside QANT Speak, T&D Financial Life is introducing QANT Web and QANT VoC to enhance customer experience through self-resolution and Voice of Customer analysis.
Q: Who are the representatives of RightTouch Co., Ltd. as mentioned in the announcement?: A: The representatives of RightTouch Co., Ltd. are Shuhei Nomura and Daito Nagasaki, according to the information provided in the press release.