A web support platform provided by RightTouch that proactively offers FAQ answers and other solutions to customer issues, promoting self-resolution.

Why did T&D Financial Life Insurance introduce QANT Web?

To improve customer experience (CX) by organizing and restructuring the official website's FAQs to support self-resolution, while also enhancing the quality of customer service responses.

What other products are in the QANT series?

Other products include 'QANT VoC' for complaint extraction and analysis, and 'QANT Speak' for AI operator voice response infrastructure, which are also used in conjunction.

AI News NQ Analysis

T&D Financial Life Insurance Implements RightTouch's 'QANT Web'

NQ Score 77/100

N1 Content Completeness 8

AI Summary (NQ-processed)

RightTouch announced that T&D Financial Life Insurance has implemented its Web support platform, 'QANT Web'. It aims to restructure the FAQ page on their official website to promote customer self-resolution and improve CX.

AI Analysis

Frequently Asked Questions

Q: What is QANT Web?: A: A web support platform provided by RightTouch that proactively offers FAQ answers and other solutions to customer issues, promoting self-resolution.
Q: Why did T&D Financial Life Insurance introduce QANT Web?: A: To improve customer experience (CX) by organizing and restructuring the official website's FAQs to support self-resolution, while also enhancing the quality of customer service responses.
Q: What other products are in the QANT series?: A: Other products include 'QANT VoC' for complaint extraction and analysis, and 'QANT Speak' for AI operator voice response infrastructure, which are also used in conjunction.