It is a cloud service provided by RightTouch Corporation that uses AI to quantitatively analyze customer voices (VoC) from phone calls and other sources, supporting business efficiency.

Why did T&D Financial Life introduce this system?

To accurately capture customer voices, including complaints, reduce the burden of analysis and reporting, and quickly improve services.

What is expected from this implementation?

Standardization and efficiency of complaint extraction tasks, which were previously manual, are expected to lead to improved customer experience (CX).

AI News NQ Analysis

T&D Financial Life Implements RightTouch's "QANT VoC"

NQ Score 37/100

N1 Content Completeness 4

AI Summary (NQ-processed)

T&D Financial Life will introduce RightTouch's VoC analysis platform "QANT VoC". This aims to streamline customer complaint handling operations and accelerate the process from analysis to the implementation of improvement measures.

AI Analysis

Frequently Asked Questions

Q: What is QANT VoC?: A: It is a cloud service provided by RightTouch Corporation that uses AI to quantitatively analyze customer voices (VoC) from phone calls and other sources, supporting business efficiency.
Q: Why did T&D Financial Life introduce this system?: A: To accurately capture customer voices, including complaints, reduce the burden of analysis and reporting, and quickly improve services.
Q: What is expected from this implementation?: A: Standardization and efficiency of complaint extraction tasks, which were previously manual, are expected to lead to improved customer experience (CX).