T&D Financial Life Begins Verification for AI Operator Implementation with RightTouch's "QANT Speak". Inquiry-based Branching Accuracy Records 99.3%.

AI Summary (NQ-processed)

T&D Financial Life is piloting RightTouch's AI operator service, "QANT Speak," for its telephone channel, achieving 99.3% accuracy in inquiry-based branching during internal verification. This initiative aims to improve customer experience and operational efficiency by preparing for future inquiry surges through AI-driven listening and routing, with a hybrid human-AI approach ensuring quality.