QANT Web is a web support platform provided by RightTouch that uses data and AI to promote customer self-resolution and improve inquiry efficiency.

What was the reason for Tohoku Electric Power's adoption of QANT Web?

To address issues such as a high volume of phone inquiries and delays in website improvements, aiming to enhance customer experience and inquiry efficiency, and accelerate the PDCA cycle.

What are the specific effects after implementing QANT Web?

Notable effects include reducing move-related inquiries, increasing self-resolution rates, and guiding electricity bill-related inquiries to chat support.

AI News NQ Analysis

RightTouch Supports Tohoku Electric Power's Non-Voice Channel Enhancement Measures Through "QANT Web"

NQ Score 42/100

N1 Content Completeness 5

AI Summary (NQ-processed)

RightTouch's "QANT Web" web support platform has been introduced to Tohoku Electric Power. Leveraging data and AI, it supports enhancing customer experience, streamlining inquiries, and strengthening non-voice channels.

AI Analysis

Frequently Asked Questions

Q: What is QANT Web?: A: QANT Web is a web support platform provided by RightTouch that uses data and AI to promote customer self-resolution and improve inquiry efficiency.
Q: What was the reason for Tohoku Electric Power's adoption of QANT Web?: A: To address issues such as a high volume of phone inquiries and delays in website improvements, aiming to enhance customer experience and inquiry efficiency, and accelerate the PDCA cycle.
Q: What are the specific effects after implementing QANT Web?: A: Notable effects include reducing move-related inquiries, increasing self-resolution rates, and guiding electricity bill-related inquiries to chat support.