What AI-powered solutions has Rohto Pharmaceutical implemented to enhance their customer support?

Rohto Pharmaceutical has implemented RightTouch's web support platform 'QANT Web' and autonomous voice bot 'QANT Speak' to improve their customer support experience.

How does QANT Web help Rohto Pharmaceutical understand customer needs?

QANT Web enables Rohto Pharmaceutical to understand the needs of 'silent customers' by analyzing their behavior on the company's website, which was previously difficult to capture.

What benefits does the introduction of QANT Speak provide for Rohto Pharmaceutical's customer support?

QANT Speak establishes an after-hours response system via voice bot, allowing for over 1,000 self-service resolutions monthly and collecting customer feedback during off-hours.

What is the primary goal of Rohto Pharmaceutical's customer support center?

Rohto Pharmaceutical's customer support center aims to provide heartfelt communication, serve as the frontline connecting the company with customers, and feed customer feedback back into the company for product and service improvements.

What key theme did Rohto Pharmaceutical identify for building a more satisfying support system?

Rohto Pharmaceutical identified listening to 'silent customers,' especially younger demographics who prefer website interaction over phone calls, as a key theme for building a more satisfying support system.

AI News NQ Analysis

RightTouch Supports Rohto Pharmaceutical's Customer-Centric Support Experience with AI

NQ Score 56/100

AI analysis data is not yet available.

Frequently Asked Questions

Q: What AI-powered solutions has Rohto Pharmaceutical implemented to enhance their customer support?: A: Rohto Pharmaceutical has implemented RightTouch's web support platform 'QANT Web' and autonomous voice bot 'QANT Speak' to improve their customer support experience.
Q: How does QANT Web help Rohto Pharmaceutical understand customer needs?: A: QANT Web enables Rohto Pharmaceutical to understand the needs of 'silent customers' by analyzing their behavior on the company's website, which was previously difficult to capture.
Q: What benefits does the introduction of QANT Speak provide for Rohto Pharmaceutical's customer support?: A: QANT Speak establishes an after-hours response system via voice bot, allowing for over 1,000 self-service resolutions monthly and collecting customer feedback during off-hours.
Q: What is the primary goal of Rohto Pharmaceutical's customer support center?: A: Rohto Pharmaceutical's customer support center aims to provide heartfelt communication, serve as the frontline connecting the company with customers, and feed customer feedback back into the company for product and service improvements.
Q: What key theme did Rohto Pharmaceutical identify for building a more satisfying support system?: A: Rohto Pharmaceutical identified listening to 'silent customers,' especially younger demographics who prefer website interaction over phone calls, as a key theme for building a more satisfying support system.