RevComm Inc. (RevComm, Headquarters: Chiyoda-ku, Tokyo, Representative Director: Takeshi Aida) has released "MiiTel Synapse Agent" (Beta), a new service where AI resolves routine inquiries through natural conversation and seamlessly transfers calls to human agents. This service allows AI to handle routine inbound calls, enabling human operators to focus on complex consultations and "human-only responses" that require advanced judgment. This supports addressing chronic labor shortages, reducing training and education costs, and improving response quality and customer satisfaction. History of Voice Analysis AI "MiiTel" Since launching the call analysis AI "MiiTel Phone" in October 2018, RevComm has developed and provided call center analysis AI "MiiTel Call Center," web conference analysis AI "MiiTel Meetings," and in-person conversation analysis AI "MiiTel RecPod," contributing to improved corporate productivity. Furthermore, in response to the rapid recent development of generative AI, RevComm began offering the generative AI solution "MiiTel Synapse" in 2026, expanding its services into a platform that digitizes conversations in all communication settings for use in business improvement and management decision-making. About "MiiTel Synapse Agent" (Beta) "MiiTel Synapse Agent" (Beta) is an AI agent that responds to routine inquiries in inbound operations with natural and flexible dialogue. By having AI handle inquiries that can be answered based on certain rules and knowledge, such as business hours, procedure methods, order status, reservation status, delivery status, inventory checks, reservation acceptance, and frequently asked questions, it reduces the burden on human agents. On the other hand, it can smoothly transfer to human agents in situations requiring detailed customer interaction, such as complex consultations, cases requiring individual judgment, contract modifications, or upgrade proposals. Since "MiiTel" has a built-in telephony platform, the AI agent