RevComm Inc. (RevComm, Headquarters: Chiyoda-ku, Tokyo, Representative Director: Takeshi Aida) has released its new service, "MiiTel for Retail," an AI voice solution that transforms face-to-face conversations in stores, at counters, and in the field into corporate growth assets. This service records and analyzes face-to-face conversations in stores, at counters, and in the field, which have been significant customer touchpoints but not sufficiently digitized, and converts them into corporate assets that can be utilized for improving customer service quality, supporting responses, preventing customer harassment, analyzing Voice of Customer (VoC), and informing management decisions. History of Voice Analysis AI "MiiTel" Since launching the telephone analysis AI "MiiTel Phone" in October 2018, RevComm has developed and provided the call center analysis AI "MiiTel Call Center," the web conferencing analysis AI "MiiTel Meetings," and the face-to-face conversation analysis AI "MiiTel RecPod," contributing to improved corporate productivity. Furthermore, in response to the rapid recent development of generative AI, by launching the generative AI solution "MiiTel Synapse" in 2026, RevComm has expanded its services into a platform that digitizes conversations from all communication touchpoints and utilizes them for operational improvements and management decisions. About "MiiTel for Retail" "MiiTel for Retail" is a voice platform that records store customer service audio in real-time and is analyzed by AI in conjunction with telephone and web conferencing. It enables real-time AI monitoring, real-time response support, quality evaluation, and automatic CRM integration, all managed through the "MiiTel" dashboard. This allows for unified management of telephone, online meetings, and face-to-face conversations on the "MiiTel" platform. By utilizing "MiiTel for Retail," customer harassment during in-store service can be detected in real-time, and customer service know-how and c