How is Unlearning/Relearning Embedded in Work? Revealing the Process of Practical Wisdom Formation through Judgment Transformation Curves and Experience Design (Organizational Behavioral Science®)
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Request Co., Ltd. has released a report on how to embed unlearning and relearning into daily work based on data from 338,000 employees across 980 companies.
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Frequently Asked Questions
- Q: What is 'Judgment Experience Design'?
- A: It is a method of designing tasks that require judgment within daily operations and cementing practical wisdom through reflection.
- Q: Why is judgment necessary in the AI era?
- A: While AI excels at knowledge processing, human judgment is required for handling specific customer conditions and priorities.
- Q: How is this different from training?
- A: Training focuses on knowledge acquisition, whereas this method changes the work itself to drive behavioral change on the job.